Shipping policy
We offer Free Worldwide Shipping on all orders. Every Ember House lighter is carefully inspected, securely packaged, and shipped with tracking to ensure it arrives safely.
Shipping Destinations
We currently ship to most countries and regions worldwide.
Shipping is currently unavailable to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- P.O. Boxes
- APO/FPO/DPO military addresses
If you're unsure whether we can ship to your location, please contact us before placing your order.
Order Processing
Orders are processed within 1–2 business days.
For custom or limited-edition products, processing may take 5–10 business days.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Estimated Delivery
| Destination | Delivery Time |
|---|---|
| United States | 5–7 Business Days |
| Canada | 5–10 Business Days |
| Europe | 5–10 Business Days |
| Australia & New Zealand | 6–12 Business Days |
| Other Countries | 7–15 Business Days |
Delivery times are estimates and may vary due to customs clearance, holidays, weather conditions, or carrier delays.
Taxes & Duties
Customers are responsible for any customs duties, import taxes, or other local charges required by their country.
Tracking Your Order
Tracking information will be emailed once your order has been shipped. Please allow 24–48 hours for tracking updates to become available.
Need Help?
If you have any questions regarding your shipment, please contact us at service@emberhouse.com