Terms of service

Welcome to Ember House.

By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our services.

1. General

Throughout the site, the terms "we," "us," and "our" refer to Ember House. By visiting our website and/or purchasing products from us, you agree to these Terms of Service, including any additional policies referenced herein. If you do not agree to these terms, please do not use our website.

2. Eligibility

You must be at least 18 years old or the legal age in your jurisdiction to purchase products from our website.

By placing an order, you confirm that you meet this requirement.

3. Products

Ember House specializes in handcrafted collectible lighters and customized brass accessories.

Due to the handcrafted nature of our products, slight variations in color, engraving, texture, finish, and patina are normal and do not constitute manufacturing defects.

Product images are for reference only. Actual products may vary slightly.

4. Product Availability

We reserve the right to:

  • Limit quantities available for purchase
  • Discontinue products at any time
  • Modify product descriptions or pricing without prior notice

We are not liable for any modification, suspension, or discontinuation of products.

5. Pricing

All prices displayed are in the currency shown at checkout.

Prices do not include customs duties, import taxes, or other governmental fees that may apply in your country.

Customers are responsible for any applicable import charges.

6. Orders

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Suspected fraud
  • Payment authorization failure
  • Pricing errors
  • Product availability
  • Violation of these Terms

If your order is canceled after payment, a full refund will be issued.

7. Payments

We accept secure payments through trusted third-party payment providers.

By submitting payment information, you represent that you are authorized to use the selected payment method.

8. Shipping

Shipping times provided on our website are estimates only.

Delivery may be delayed due to:

  • Customs inspections
  • Weather conditions
  • Carrier delays
  • Public holidays
  • Other circumstances beyond our control

Ember House is not responsible for delays caused by shipping carriers or customs authorities.

9. Returns & Refunds

Please refer to our Return & Refund Policy for detailed information regarding returns, exchanges, and refunds.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product photography
  • Videos
  • Graphics
  • Product descriptions
  • Website design

is the property of Ember House and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

11. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website security
  • Upload malicious software
  • Collect customer information without authorization
  • Engage in fraudulent activities

Violation of these terms may result in termination of your access.

12. Limitation of Liability

To the maximum extent permitted by law, Ember House shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

13. Warranty Disclaimer

Except where required by law, all products are provided "as is" and "as available."

We do not guarantee that:

  • The website will always be uninterrupted
  • The website will be error-free
  • Products will meet every customer's individual expectations
14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Ember House operates, without regard to conflict of law principles.

15. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon posting on this website.

Continued use of the website constitutes acceptance of the revised Terms.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: service@emberhouse.com

Customer Support

Monday – Friday

9:00 AM – 6:00 PM (GMT+8)

17. Lighter Safety

Our products are intended for lawful use by adults only.

Customers are responsible for using all products safely and in accordance with local laws and regulations.

Ember House shall not be liable for any misuse, abuse, modification, or improper handling of its products.

18. Fuel & Shipping Notice

For transportation safety and compliance with international shipping regulations, all lighters are shipped without lighter fluid.

Customers are responsible for filling the lighter with suitable fuel before use.